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Energy & Utilities Consulting Business Improvement

We have extensive experience of reviewing & improving business processes for energy suppliers. This has included: a full cross business review of the operations, processes and systems for an energy supplier; performing a comprehensive analysis of settlement and billing data, and industry costs; and identifying reasons for multi £M adverse gap between income and costs.

Improving our clients’ business is central to the benefits that Engage provides to its clients. This can be focused diagnostics and incremental refinements or fundamental review and revamp of processes. We are able to collate and clarify the disparate evidence and provide an assessment of your business process and its failings and also insight into the true nature and location of the problems. Then we can make reasoned, evaluated and quantified recommendations about the treatment needed. We are able to support investment appraisals and approval processes including Business Case Analysis.

Energy Supplier - Engage undertook a full review of the strategy and methods of forecasting energy, income and costs (including energy, imbalance, DUoS, TNUoS, BSUoS, ROCS, agency and meter provision). We identified operational issues and risks – including an assessment of data quality. -  and produced independent models to forecast energy, income and costs for comparison. We projected the five year gross margin and reported findings along with operating risks to the Finance Director and investing bank. 

Energy Supplier - Engage completed a review of a supplier's billing estimation algorithm which is used to generate monthly customer bills. We summarised the current processes in a paper and made recommendations to align their estimation process with actual customer demand algorithms. We also provided recommendations on operational processes to optimise their commercial contracts.

Energy Supplier - Engage completed an independent review of a Supplier's Project Nexus to-be business processes documentation. We documented findings from a gap analysis between the supplier's internal documents and Xoserve’s latest BRDs (Invoicing, AQ, iGT Agency services, Meter Reading Submission, Processing and Settlement, Reconciliation, Supply Point Register, Transition and Non-Functional) which were updated in March 2015. We identified areas where processes could be further optimised and highlighted the key business risks of Project Nexus. 

Energy Supplier - We undertook a full review of the T&D operating structure and assurance processes in place for £2.5bn costs p/a and produced a “blueprint” for a revised structure and improved processes. We then directed the programme of work to implement this blueprint and realise the business benefits.  

Gas & Power Company - Engage undertook a full review of the gas and electricity operating structures in order to optimise operations, taking into consideration portfolio structure and industry skills. We also provided training courses to the Senior Management Team, section heads and staff from a range of departments to improve the end to end knowledge of the electricity trading arrangements.

Power Generation Company - We undertook a review of the revenue assurance controls in place for the generation portfolio - spanning multiple power stations and wind farms. This included internal energy transfers, balancing action income and costs, and ancillary services income.I We identified risks and proposed process, control and organisational solutions, including the formation and composition of a centralised settlement function.

Gas & Power Company - Engage undertook a full cross business review of the operations, processes and systems, and performed a comprehensive analysis of settlement and billing data, and industry costs. We identified reasons for multi £M adverse gap between income and costs, and highlighted specific areas of weaknesses. We then proposed the scope and composition of a new settlement function to address the key issue as well as solutions to the more specific issues.

Electricity Company - We undertook a full review of the strategy and methods of forecasting energy, income and costs (including energy, imbalance, DUoS, TUoS, BSUoS, ROCS, agency and meter provision). Identified operational issues and risks – including an assessment of data quality. We produced independent models to forecast energy, income and costs for comparison and pojected the five year gross margin and reported findings along with operating risks to the Finance Director, banks and auditors. 

 

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