These issues typically stem from migration prior to implementation of the 1998
deregulated market or subsequent business process failures within the client's
systems or those of their competitors.
Such issues can result in:
Increased customer complaints
Inefficient business processes
Deployment of resources to
resolve large quantities of errors
Increased costs to serve
Increased risk of imbalance
settlement due to difficulties in forecasting
Inaccuracies in customer billing,
Distribution Use of System (DUoS) and Transmission Network Use of System (TUoS)
charges.
Many Suppliers have attempted
to address the data quality issues but very few have been successful. Limitations
with the traditional D0095 approach to identifying exceptions have undermined
Suppliers efforts. The overly complex reporting timetable and absence of supporting
information to resolve exceptions mean that this approach does not work.
Engage consulting has thorough
knowledge of the NHH settlement data processes and extensive practical experience
in making those processes work. We have established a successful data cleansing
method and developed a solution called E+ to automate this. The solution is based
on proven techniques and has delivered significant data quality improvements at
our clients.
Our unique approach obtains
a bespoke data extract from the Data Aggregator that reports periodically on the
exceptions that have occurred in the entire settlement window. This simplifies
the reporting schedule and, when loaded into E+ along with the D150s from Meter
Operators, provides the information required to address exceptions. A maintainable
Knowledge Base utilises this information and recommends the appropriate corrective
action.
A second data extract identifies
meters that are approaching final reconciliation without an annualised advance
(AA) and these are also loaded for analysis and corrective action so that performance
standards can be attained.
The solution stands alone and
does not need to be integrated into existing system architectures. It provides
users with full control with full visibility.
E+ overcomes the weaknesses
that are inherent in the traditional D0095 approach and provides an effective
and efficient method of resolving exceptions and improving data quality.
This leads to more efficient
use of resources and improved accuracy of customer billing, settlement charges,
demand forecasting and UoS billing. It also leads to improved performance of energy
settled on actual data (AAs) against the BSC standards.
We support companies that
administer markets and that operate within them - developing business strategies,
establishing business procedures and monitoring
systems,
training staff and bringing about
performance improvements.
We have brought about significant
improvements at a wide cross section of companies that rely upon data as
a critical aspect
of their business operation.
Our project specialists
have played key roles in successfully delivering large and small
scale IT and business projects.
We can deliver your projects for you or provide the support
activities to assist your project manager.
The Engage Assurance Service
provides comfort that you are operating correctly. It is especially valuable in
high risk,
