Market Services include Central Market Support & Participant Support. Central Market Support is aimed specifically at parties who operate at the heart of utilities markets, such as regulators, market administrators, consumer groups and trade organisations. Our work in this area encompasses support to market administrators in England & Wales, Northern Ireland, Eire, Japan and Europe.  We are particularly proud of the work that we have undertaken for the Energy Retail Association (ERA) in the Programme Management of the Customer Transfer Programme for the UK gas and electricity industry, and the provision of policy advice on Smart Metering.

The Participant Support service is provided for companies who already operate within, or wish to operate within, the UK electricity market, including the provision of advice to companies that wish to provide Smart Metering services and advice on the Carbon Reduction Commitment (CRC). We are confident that no other consultancy can rival our track record in providing our Participant Support Service.

Data Services: we have brought about significant improvements at a wide cross section of companies that rely upon data as a critical aspect of their business operation. We believe that the management of data is a business issue, not an IT/IS issue. Our Revenue & Margin Assurance Service (RAMA) has brought about significant cost savings for market participants.

Project Services includes Project Delivery Services & Project Support Services. The Project Delivery service is aimed at any company requiring assistance in the delivery of a project to meet a business requirement. The Project Support Services are provided for projects that would benefit from the utilisation of a project support function.

Assurance Services: The Engage Assurance Service provides comfort that you are operating correctly in a well controlled environment. It is especially valuable in high risk, complex, multi-stakeholder environments where the impact of failure is significant. A key aspect of the assurance service is the concept of Independent Client Support.

Our IS Team has the capability to develop bespoke tools to support the requirements of our clients. Our tools are already used by our clients to help participants monitor and improve their performance, including Exception Plus – our market leading NHH data cleansing tool.