The Client
Our Warm Home Discount (WHD) Audit and Assurance service supports a diverse portfolio of GB energy suppliers, including established returning clients and new partnerships. The WHD Scheme serves both as a regulatory obligation and as an opportunity for suppliers to demonstrate social responsibility. This vital programme delivers essential financial support to vulnerable households and those experiencing fuel poverty, requiring robust processes and rigorous annual audit compliance to ensure effective delivery.
The Brief
All WHD participants must meet exacting Ofgem requirements, including annual data notifications and spending reports, all due by prescribed deadlines. Whether supporting initial implementation or providing ongoing audit assurance, our clients need expert partners who understand both regulatory complexities and operational realities to deliver genuine customer benefits whilst maintaining efficient compliance.
The Solution
Our experienced, tailored approach addresses each client’s specific requirements whilst meeting Ofgem WHD audit requirements. Our ISO 9001:2015 accredited audit services provide essential annual compliance assurance.
By combining deep regulatory expertise with practical industry experience, we ensure all clients meet their WHD obligations efficiently whilst maximising the positive impact on vulnerable customer groups. Our comprehensive approach has successfully supported multiple suppliers through both transition and continued compliance, establishing us as trusted WHD partners across the industry.
Key Benefits
- Trusted partner supporting both new entrants and established participants
- ISO 9001:2015 accredited annual audit services
- Proven track record with multiple suppliers across varying market positions
- Expert guidance transforming compliance into operational excellence
- Effective delivery of vital support to vulnerable customer groups