Chris is a Principal Consultant at Engage and is a highly capable project manager and implementation manager. He has over 25 years of experience of the energy retail arrangements – nearly 10 of which were at Npower. He is an expert in smart metering, business process improvement and industry processes and operating models. Chris has provided extensive energy retail, smart metering and alternative HAN expertise to trade associations and central bodies involved in the smart metering implementation programme. More recently Chris has taken a lead role in the setup and operation of the Alt Han company and arrangements.