As a result of our growth we officially became a mid-sized supplier in 2017 and entered the Warm Home Discount scheme which provides financial assistance to people in vulnerable situations and to the fuel poor.  Engage provided us with expert industry advice and worked collaboratively with us to make the transition into the scheme as simple as possible.  They helped develop our plan and approach, set up third party arrangements, and drafted internal and external operational processes.  Their involvement was invaluable, enabling us to deliver our Warm Home Discount obligations on time to the benefit of our customers.