Information Services

Our information service practitioners possess a thorough understanding of the Energy Market Arrangements for electricity and gas, allowing them to comprehend requirements quickly and reliably.

Highly Skilled Individuals

Our IS team consists of 10 highly skilled individuals who work together to create amazing products and solutions. We have a diverse group of highly experienced professionals, including testers, developers, software architects, and project managers. Our testers ensure that our products meet the highest quality standards, our developers bring our products to life with their coding expertise, and our project managers keep everything running smoothly. With our team’s combined talents, we are able to create innovative solutions that meet the needs of our client.

Information Services - Competitive Edge

Improved Customer Service and a Competitive Edge

Our extensive knowledge of the electricity energy markets underpins our development approach which enables the rapid creation of loading, processing, and reporting applications that convert complicated industry data into valuable business information, resulting in operational efficiencies, strong financial controls, improved customer service, and a competitive edge.

Remarkable Track Record

Our team has a remarkable track record and is trusted to deliver projects on time, having succeeded where many larger development houses have failed.

Our delivered projects include:

  • Invoicing system covering the Capacity Market (CM) and Contracts for Difference (CfD)
  • large settlement systems that clear billions of pounds per year,
  • multiple market monitoring and assurance systems,
  • and a best-in-class commercially available D95 exception management solution that ensures prompt resolution of exceptions in the non-half hourly electricity arrangements.
  • Delivering support across multiple established utility clients.

Moreover, we provide many smaller applications to support operational efficiencies, service enhancements, financial controls, and detailed consultancy-based analyses and investigations. Our applications are offered as products or through software as a service (SaaS), and we provide customised support and maintenance arrangements as required.

Contact Us
Engage Consulting combine their deep understanding of settlements processes with a consistent and open approach to stakeholder engagement which has allowed them to overcome the early challenges associated with a change in methodology.
XOSERVE
Chris DwyerHEAD OF CONTRACTS AND PROCUREMENT, XOSERVE
I’ve had the pleasure of working with Engage’s consultants for over six years on a large, complex, wide-ranging, technical and challenging project of critical importance to our members and government.
Energy UK
Daisy CrossHEAD OF FUTURE RETAIL MARKETS, ENERGY UK
Engage Consulting has been instrumental in establishing the Alt HAN Co; ensuring the complex journey from inception to being an independently operational business, was delivered with professional and invaluable expertise and support.
Alt HAN Co
Paul CooperMANAGING DIRECTOR, ALT HAN CO
The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom.
David Smith
David SmithCEO, ENERGY NETWORKS ASSOCIATION
We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business.
Darren Braham
Darren BrahamFINANCE DIRECTOR, FIRST UTILITY
Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.
Lesley Baxter
Lesley BaxterFINANCE DIRECTOR, TOTAL GAS & POWER
Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses.
SP Energy Networks
Allan HendryHEAD OF LICENCE & REVENUE, SCOTTISH POWER ENERGY NETWORKS
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