Challenger Supplier – Warm Homes Discount

Successful growth meant that our client was approaching the 250,000 customers threshold beyond which various additional licence obligations become effective. This required them to participate in the Warm Homes Discount Scheme which provides financial assistance to people in vulnerable situations and to the fuel poor.

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Trade Association – Single Emergency Number

Following severe winter storms and the significant issues members of the public had contacting the right company to report a power cut, the Government charged all electricity network operators with implementing a single memorable three-digit emergency number that would automatically route the caller to the right network company. The ENA was directed to deliver this on behalf of the network companies.

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Challenger Supplier – Gross Margin and Operational Business Review

As part of the power and gas purchase agreement our client had with an international energy trading investment bank, they were required to provide independent assurance of the robustness of their business. The challenge was to review all industry related aspects of the business, identify risks and issues that could materially impact gross margin or gross margin reporting – and make recommendations for addressing these.

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Distribution Network Operator – Regulatory Determination of Losses

Distribution Network Operators (DNOs) are incentivised under the regulatory regime to reduce system losses. These are measured using settlement data as the difference between units entering and units leaving their distribution network. Retrospective adjustments made by suppliers to compensate for past errors supressed the units out part of the losses determination, making losses appear far higher than they actually were.

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Regulatory – Gas Performance Assurance

The gas settlement arrangements allocate energy volumes to shippers based on meter readings. Shippers that failed to submit timely meter readings – or that submit incorrect readings – impact the volumes of gas allocated to other shippers. Such impacts, outside of their control, are an inherent settlement risk for all shippers.

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