The electricity and gas sectors are undergoing unprecedented levels of change, presenting established and new players with both opportunities and risks.
Consumers want a better service at a lower cost, as well as new lifestyle offerings. Technology is providing new service possibilities and innovative solutions for decarbonising our energy infrastructure.
The electricity and gas Energy Market Arrangements sit at the heart of the industry. The rules and regulations, the markets, the operational processes, the costs and incomes, the commercial arrangements and the associated settlements – all underpinned by ever-increasing levels of competition.
These arrangements will need to adapt so that new services and products can be delivered to consumers, the benefits of new technologies can be realised and our energy infrastructure can decarbonise.
We are the experts in these electricity and gas Energy Market Arrangements and can help you take advantage of your opportunities and manage your risks.
At Engage Consulting, our focus has always been to provide the highest level of support to our clients. All our Consultants have extensive experience and are supported by the best trained support teams in the industry.
Delivering Supplier requirements of smart metering has been a huge multi-stakeholder undertaking over the last 10 years. Engage has provided deep subject matter expertise and diligent stakeholder management which have helped us successfully address broad range of difficult business issues over this period – enabling Suppliers to make significant progress in bringing the many benefits of smart meters to consumers.
The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom, procure and implement a comprehensive telephony service, and deliver a national awareness campaign. They made an invaluable contribution to the successful delivery of this complex project.
The team at Engage has consistently delivered a first-class service that has helped us respond effectively to our stakeholders’ changing needs since 2000. Their technical knowledge and detailed understanding of both the industry arrangements and the sensitive market data underpin the development of high quality business systems – often in very tight timescales – and a professional, responsive support service. They have earned our trust to deliver to time, cost and quality.
We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business. They were easy to work with and demonstrated a true depth of knowledge across the electricity and gas sectors.
Local generation and supply schemes are a vital component of our future energy arrangements but are currently hampered by a number of regulatory obstacles. Engage assessed the regulatory regime, identified and quantified the key issues inhibiting such schemes and delivered an insightful report that enabled us to engage with the Regulator, have very constructive dialogue and trial potential solutions.
