Operational Improvements

Fierce competition and increased regulatory intervention mean that, in order to remain competitive whilst delivering excellent customer service, a robust, lean and efficient operational organisation is essential for energy retailers. In addition, operating structures, processes and systems often need adapting to accommodate industry change, remain compliant and / or scale for customer growth.

Our operational experts can help you deal with these challenges and achieve a streamlined and compliant operation – enabling you to improve your customer service and reduce your cost to serve, as well as adapt to change and scale to meet your growth aspirations – all underpinned by insightful management information.

Our services include:

  • Operational Review: Reviewing your existing operational organisation including structure, processes and systems – informed by issues being experienced, forthcoming change and growth aspirations – with prioritised recommendations for improvements and cost reductions.
  • Improvement Delivery: Providing the project management and / or subject matter expertise required to implement operational improvements and cost reductions.
  • Management Information Provision: Establishing the “dashboard” information required to provide senior management with visibility and insight into the efficiency and effectiveness of operations – including the key parameters their source, derivation and presentation.
  • Application Benefits: Providing applications and utilities that address specific issues, deliver operational efficiencies, reduce the cost to serve, provide insightful management information – and result in a competitive advantage.

Why Engage Consulting?

We are the experts in the electricity and gas Energy Market Arrangements and have a proven track record of enabling our clients throughout the UK to deliver their strategic goals.

We ensure that we thoroughly understand the underlying objectives and desired outcomes, and make sure that this drives all that we do. Our clients trust us to deliver and value our flexible, collaborative and benefits driven approach.

Our consultants and information service practitioners have many years of industry experience and our collective pool of expertise enables us to deliver exceptional value to our clients.

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How We Work

Independent Advice

We provide trusted, independent advice enabling you to address current issues and to realise your longer term strategic goals.

Understanding and Benefits

We take time to thoroughly understand your objectives and are benefits driven so that we achieve the outcomes you want.

Working Together

We work with you, your teams and your stakeholders to bring about the best results for you.

Flexible Approach

We flex our approach to best suit your needs and circumstances so that we deliver an excellent customer experience.

What Our Clients Say

At Engage Consulting, our focus has always been to provide the highest level of support to our clients. All our Consultants have extensive experience and are supported by the best trained support teams in the industry.

  • The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom, procure and implement a comprehensive telephony service, and deliver a national awareness campaign. They made an invaluable contribution to the successful delivery of this complex project.

    David Smith
    CEO, Energy Networks Association
  • We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business. They were easy to work with and demonstrated a true depth of knowledge across the electricity and gas sectors.

    First Utility
    Darren Braham
    Finance Director, First Utility
  • As a result of our growth we officially became a mid-sized supplier in 2017 and entered the Warm Home Discount scheme which provides financial assistance to people in vulnerable situations and to the fuel poor.  Engage provided us with expert industry advice and worked collaboratively with us to make the transition into the scheme as simple as possible.  They helped develop our plan and approach, set up third party arrangements, and drafted internal and external operational processes.  Their involvement was invaluable, enabling us to deliver our Warm Home Discount obligations on time to the benefit of our customers.

    Chris Gould
    Spark

Get In Touch - Simply Call 0207 4050740

Experts in the Electricity and Gas Energy Market Arrangements

Who We've Worked With