Imbalance Analysis

At Engage, we understand that process inefficiencies and revenue leakage not only impact your reputation and bottom line but also have a detrimental effect on your customers.

Imbalance Analysis

Engage Consulting can support energy suppliers with managing their imbalance position for both gas and electricity customers. When the volumes used to derive your costs don’t match those used to bill your customers it creates a mismatch which if not addressed in a timely manner can permanently damage your bottom line.

We can help you make sure that metered volumes that are used by industry to settle your customers match those which drive your revenue and if deviation occurs make sure root causes are understood and it is corrected wherever possible.

Comprehensive Service

We have a team of experts with a wide range of experience working across billing and settlements who can support with

Identifying imbalance.
Evaluating operational processes and recommend improvements.
Recovering over settlement.
Interpreting industry invoice and settlement data.
Ensuring customers are being billed correctly.
Setting up enduring solutions.

At Engage, we understand that process inefficiencies and revenue leakage not only impact your reputation and bottom line but also have a detrimental effect on your customers.

Why Choose Us?

At Engage Consulting we are committed to helping market participants make sure revenue leakage is prevented; costs are minimised, and customers are billed correctly.

We have broad and deep operational expertise understanding the intricacies of the gas and electricity industry processes and systems.
We have assisted in recovering hundreds of thousands of pounds over settlement.
We have helped organisations identify root causes, gaps, and process improvements to improve efficiency.

Expert Support Throughout your Imbalance Analysis Journey

Ready to Discuss Your potential imbalance issues?

Our team is here to help you navigate and overcome your challenges with confidence.

Engage Consulting combine their deep understanding of settlements processes with a consistent and open approach to stakeholder engagement which has allowed them to overcome the early challenges associated with a change in methodology.

I’ve had the pleasure of working with Engage’s consultants for over six years on a large, complex, wide-ranging, technical and challenging project of critical importance to our members and government.

Engage Consulting has been instrumental in establishing the Alt HAN Co; ensuring the complex journey from inception to being an independently operational business, was delivered with professional and invaluable expertise and support.

The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom.

We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business.

Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.

Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses.

Imbalance Analysis