Regulatory Compliance

The GB energy sector operates within a complex regulatory framework designed to promote competition, protect consumers and support the transition to a low-carbon economy.

Ensuring Regulatory Compliance in the GB Energy Sector

Energy suppliers and other market participants must meet a wide range of statutory obligations, with non-compliance potentially leading to enforcement actions, reputational risk and financial penalties. Engage Consulting has extensive experience in supporting organisations across the sector with their regulatory compliance needs. Our team of ISO 9001 Lead Auditors provide independent assurance, detailed analysis and practical advice to help clients meet their obligations with confidence and efficiency. 

Regulatory Assurance

Regulatory Compliance Auditing

Regulatory compliance audits help energy companies assess whether they are meeting the requirements set by Ofgem and other regulatory bodies. This includes obligations under supply licences, reporting accuracy, consumer protection measures and adherence to scheme-specific rules. Engage Consulting conducts in-depth reviews to identify gaps, mitigate risks, and provide clear, actionable recommendations to strengthen internal controls and governance frameworks. 

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Smart Energy Code (SEC) Security Assurance

The Smart Energy Code (SEC) sets out security obligations for parties operating in the smart metering ecosystem. All SEC parties must complete regular security assessments to demonstrate compliance with the SEC’s security controls and governance processes. Engage Consulting supports clients through the SEC security assurance process, helping them prepare for assessments, complete the necessary documentation and address any non-conformities. Our in-depth understanding of the SEC framework ensures that our clients remain secure, compliant and audit-ready. 

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PPM Levelisation Audit

Prepayment Meter (PPM) Levelisation Auditing

PPM levelisation ensures that energy suppliers receive fair compensation for the additional costs of serving customers with prepayment meters. Accurate reporting of meter volumes and costs is crucial to maintaining fairness across the market. Engage Consulting’s audits validate supplier submissions, assess data quality and confirm compliance with levelisation guidelines. Our work provides independent assurance to both suppliers and regulators that funds are distributed appropriately. 

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Expert Support Throughout Your Regulatory Compliance Journey

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Engage Consulting combine their deep understanding of settlements processes with a consistent and open approach to stakeholder engagement which has allowed them to overcome the early challenges associated with a change in methodology.
XOSERVE
Chris DwyerHEAD OF CONTRACTS AND PROCUREMENT, XOSERVE
I’ve had the pleasure of working with Engage’s consultants for over six years on a large, complex, wide-ranging, technical and challenging project of critical importance to our members and government.
Energy UK
Daisy CrossHEAD OF FUTURE RETAIL MARKETS, ENERGY UK
Engage Consulting has been instrumental in establishing the Alt HAN Co; ensuring the complex journey from inception to being an independently operational business, was delivered with professional and invaluable expertise and support.
Alt HAN Co
Paul CooperMANAGING DIRECTOR, ALT HAN CO
The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom.
David Smith
David SmithCEO, ENERGY NETWORKS ASSOCIATION
We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business.
Darren Braham
Darren BrahamFINANCE DIRECTOR, FIRST UTILITY
Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.
Lesley Baxter
Lesley BaxterFINANCE DIRECTOR, TOTAL GAS & POWER
Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses.
SP Energy Networks
Allan HendryHEAD OF LICENCE & REVENUE, SCOTTISH POWER ENERGY NETWORKS
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