Warm Home Discount Audits

As energy industry specialists, we understand the complexities of WHD scheme requirements.

What is the Warm Home Discount? (WHD)

The Warm Home Discount (WHD) Scheme places a legal obligation on Energy Suppliers, who have more than 1000 domestic customers, to deliver support to persons on low-income and who are vulnerable to cold-related illness or living wholly or mainly in fuel poverty. Eligibility and spending requirements are calculated proportionately to domestic market share. 

Scheme participants must provide annual data notifications and spending reports to Ofgem, for spending obligations to be calculated. These reports set out intended approaches to meeting scheme requirements and subsequently progression against these plans. 

End-of-year reports must be provided to Ofgem by a set date in May each year. Annual report submissions must be accompanied by separate audit reports, outlining the assurance steps taken and outcomes. 

Warm Home Discount Auditing

Warm Home Discount Audit Services

As energy industry specialists, we understand the complexities of WHD scheme requirements. Our dedicated team of auditors combines deep regulatory knowledge with practical industry experience to deliver comprehensive audit services that go beyond basic compliance, helping you identify opportunities for process improvement. 

Audit Excellence

We combine our deep industry experience with auditing accreditation to offer a comprehensive assurance service for annual WHD reporting. Every audit is conducted by qualified ISO 9001:2015 Quality Management Systems Lead Auditors who understand both the technical requirements and the operational context of the WHD scheme. 

Warm Home Discount Auditing

Comprehensive Service

  • Thorough review and assessment of the Core Group, Broader group and Industry Initiative activities
  • Evaluation of management controls and processes
  • Clear, actionable recommendations for improvement
  • Support throughout the audit process 

Why Choose Us

We bring together technical expertise, industry knowledge, and a commitment to service excellence. Our tried and tested auditing approach delivers the reporting assurance required to demonstrate scheme compliance, while our independent perspective helps you not just meet compliance requirements but also enhance your operational efficiency. Working with both energy suppliers and scheme providers, we understand the unique challenges each organisation faces. 

Ready to Discuss Your Audit Requirements? 

Our team is here to help you navigate the Warm Home Discount annual audit requirements with confidence. 

Contact Us
Engage Consulting combine their deep understanding of settlements processes with a consistent and open approach to stakeholder engagement which has allowed them to overcome the early challenges associated with a change in methodology.
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