Michael is significantly experienced in energy market design, regulation and compliance, and operational delivery – with over 20 years of experience within the energy and utilities sector. Michael has successfully led large-scale offshore operations working alongside various BPO partnerships, directing a team of 500+ FTE across multiple continents. He excels in stakeholder engagement and executive communication, with a proven ability to align cross-functional teams around strategic goals.
Specialisms:
- Business Transformation
- Offshore Operations and BPO Strategy
- Technology Strategy
- Programme Management
- Project Delivery
- Stakeholder Engagement and Executive Communication
- Operational Transformation and Business Improvement
- Energy Market Regulation and Policy
- Strategic Planning
Michael’s recent work includes:
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Directed a global offshore operation of 550 FTE across four continents, as well as a UK-based management team, fostering seamless collaboration across diverse partner ecosystems.
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Lead the operational implementation of CRM systems in the energy and retail sectors, where his responsibilities included requirements capture, process design, operational embedment and workstream management.
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Delivered accurate, timely and actionable performance reporting for executive leadership, stakeholders and strategic partners.
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Cultivated strong relationships with internal and external stakeholders, including regulatory bodies, specialist advisers and third-party service providers, ensuring alignment and transparency.
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Developed and assured high-impact deliverables, including business cases, strategic roadmaps, compliance frameworks and operating model designs that enable measurable performance improvement.
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Ensured full compliance with global regulatory and operational standards in a highly regulated energy market, mitigating risk and safeguarding business continuity.
