Michael is a strategic, results-driven Senior Consultant with over two decades of experience leading complex transformation, operational improvement and regulatory change across the GB energy, utilities and retail sectors.
He brings deep expertise in regulatory strategy, energy market design, operational delivery, offshore operations and BPO partnerships, with a track record of improving performance, compliance, cost efficiency and delivery outcomes.
Michael is particularly strong in stakeholder engagement, executive communication and cross-functional delivery. He has led large-scale offshore operations, managed teams of up to 1,400 FTE across multiple continents, and supported CRM implementation through requirements capture, process design and workstream management.
He combines consulting discipline with hands-on operational leadership, translating complex market, regulatory and business change into practical delivery plans and sustainable client value.
- Business Transformation
- Offshore Operations and BPO Strategy
- Technology Strategy
- Programme Management
- Project Delivery
- Stakeholder Engagement and Executive Communication
- Operational Transformation and Business Improvement
- Energy Market Regulation and Policy
- Strategic Planning
-
Directed a global offshore operation of 550 FTE across four continents, as well as a UK-based management team, fostering seamless collaboration across diverse partner ecosystems.
-
Lead the operational implementation of CRM systems in the energy and retail sectors, where his responsibilities included requirements capture, process design, operational embedment and workstream management.
-
Delivered accurate, timely and actionable performance reporting for executive leadership, stakeholders and strategic partners.
-
Cultivated strong relationships with internal and external stakeholders, including regulatory bodies, specialist advisers and third-party service providers, ensuring alignment and transparency.
-
Developed and assured high-impact deliverables, including business cases, strategic roadmaps, compliance frameworks and operating model designs that enable measurable performance improvement.
-
Ensured full compliance with global regulatory and operational standards in a highly regulated energy market, mitigating risk and safeguarding business continuity.
