Royston leads our smart innovation workstreams, supporting leaders with strategic planning and delivery of solutions that bring compelling new products and services to energy customers. Assisting clients to evaluate technology solutions and providers through rapid test and learn activity to inform strategic solutions that deliver measurable benefits informed by consumer insight.
Specialisms:
- Smart metering innovation / DSR
- Technology trials / transformation
- Consumer experience / protections
- Codes and regulation
- Half Hourly settlement
Royston recent work includes:
- Supporting a large B2B supplier with their smart innovation strategy.
- Helping Alt HAN Co design their crowded meter room services and leading the trial of their technology solutions.
- Royston also lead the SMETS1 enrolment programme for Energy UK including hosting and representing at key industry workgroups and supported work on smart prepayment and consumer protections.
- Royston held roles in customer service, business change and transformation and smart metering infrastructure within the industry for 14 years before joining Engage.
- Most recently, he was a senior business change manager at British Gas.
