Compliance & Performance Assurance

In today’s rapidly evolving energy landscape, UK energy industry participants are facing immense regulatory and economic pressure to not only reach Net Zero but also navigate the ongoing cost-of-living crisis.

Unprecedented Changes

As the industry undergoes unprecedented changes, it is crucial to have robust, efficient and auditable business procedures in place to ensure compliance and avoid revenue leakage.

Challenges in the Energy Industry

Navigating the magnitude of change required, combined with mounting regulatory pressures like Ofgem Market Compliance Assessment activities and statutory obligations, can strain resources and increase the likelihood of regulatory gaps, revenue leakage issues, and missed process improvement opportunities.

Compliance & Performance Assurance

Our Solution: Compliance and Optimisation Services

Our Compliance and Optimisation Service empowers clients to identify and resolve gaps against regulatory requirements, implement process improvement opportunities and prevent revenue leakage. We offer two primary services:

  • Regulatory Auditing: Our proven approach delivers audit reporting in a standardised template, in a format acceptable to regulators, while identifying and documenting process efficiency improvements for our clients.
  • Process Optimisation: Leveraging our auditing methodology and deep understanding of industry benchmarks, we present detailed findings reports that illuminate areas of process inefficiency and potential regulatory gaps.

Why Choose Us?

  • We are qualified ISO:9001 Quality Management Systems Lead Auditors and have consistently applied this methodology to conduct comprehensive process reviews in line with the standard.
  • We have extensive experience conducting independent FIT Levelisation and Warm Homes Discount audits for several years, enabling us to identify and document process efficiency improvements.
  • Our expertise covers a wide range of areas required for Ofgem’s Market Compliance Reviews, and our support has helped clients avoid further regulatory investigations.
  • We have assisted a wide range of Energy Suppliers in identifying and resolving process weaknesses that directly impact customers.
  • Our work spans various areas, such as electricity imbalance, billing, and collections, where we have helped organisations identify root causes, gaps, and process improvements.

At Engage, we understand that process inefficiencies not only impact your bottom line but also have a detrimental effect on your customers. Our Compliance and Optimisation Services are designed to help you navigate this complex landscape and ensure your business is operating at its most efficient and compliant level.

Contact us today to learn more about how we can support your organisation in achieving regulatory compliance and driving process optimisation.

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