Electricity | Gas | Industry Experts

Operational Improvements


Enabling you to improve your customer service and reduce your cost to serve, as well as adapt to change and scale to meet your growth aspirations.

Cost and Income Optimisation

Cost and Income

Optimising your income and costs, ensuring that they are correct and complete and that they are underpinned by a robust commercial model and methods.

Market Design and Change

Market Design and Change

Assessing, delivering and implementing the changes required for a smarter energy system that employs new technologies and delivers improved, more cost-effective services to consumers.

Emerging Energy Infrastructure and Services

Emerging Energy Infrastructure and Services

Assessing how you can bring new technologies and services to market within the existing industry framework, along with any changes needed to make this possible.

Information Services

Information Services

Delivering bespoke applications to meet your business needs, providing operational efficiencies, robust financial controls and improved customer service - providing you with a competitive edge.

Allocation of Unidentified Gas Expert (AUGE)

Allocation of Unidentified Gas Expert (AUGE)

The Allocation of Unidentified Gas Expert (AUGE) analyses potential sources of Unidentified Gas (UIG) and proposes a methodology for accounting for it.

About Engage Consulting

We are experts in the electricity and gas Energy Market Arrangements, helping our clients throughout the UK to deliver their strategic goals in what is a highly competitive and rapidly evolving sector.

Consumers want a better service at a lower cost, as well as new lifestyle offerings. Technology is providing new service possibilities and innovative solutions for decarbonising our energy infrastructure. The electricity and gas Energy Market Arrangements sit at the heart of the industry and make all of this possible.

We are independent, trusted, expert advisors specialising in these Energy Market Arrangements. This includes the rules and regulations, the markets, the operational processes, the costs and incomes, the commercial arrangements and the associated settlements.

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Engage Consulting - Electricity | Gas | Industry Experts

Engage Consulting News

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What Our Clients Say

The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom, procure and implement a comprehensive telephony service, and deliver a national awareness campaign. They made an invaluable contribution to the successful delivery of this complex project.

David Smith
CEO, Energy Networks Association

We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business. They were easy to work with and demonstrated a true depth of knowledge across the electricity and gas sectors.

First Utility
Darren Braham
Finance Director, First Utility

Widescale compensatory error adjustments on Settlement data by Suppliers had an unintended but very significant impact on DNO allowable revenue under the regulatory loss incentive scheme in place at that time. Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses. This enabled us to engage with the regulator and resolve this industry wide issue.

Allan Hendry
Head of Licence & Revenue, Scottish Power Energy Networks

Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.

Lesley Baxter
Finance Director, Total Gas & Power

Get In Touch - Simply Call 0207 4050740

Experts in the Electricity and Gas Energy Market Arrangements

Who We've Worked With