The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom, procure and implement a comprehensive telephony service, and deliver a national awareness campaign. They made an invaluable contribution to the successful delivery of this complex project.

We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business. They were easy to work with and demonstrated a true depth of knowledge across the electricity and gas sectors.

Widescale compensatory error adjustments on Settlement data by Suppliers had an unintended but very significant impact on DNO allowable revenue under the regulatory loss incentive scheme in place at that time. Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses. This enabled us to engage with the regulator and resolve this industry wide issue.

Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.