Personal Data

In the EU’s General Data Protection Regulation (GDPR), Personal Data is defined as “…any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.”

The following privacy policy will outline how Engage Consulting Limited will collect and use your personal data.  Engage Consulting Limited are independent advisors who are experts in the electricity and gas Energy Market Arrangements.

How do we collect your information?

On the “Contact Us” page of this website we collect personal contact information from you when you complete the form. By opting in you will be added to our active customer list. By being on the active customer list you may be contacted occasionally via the website or email for direct marketing purposes by Engage.

In addition, we may collect personal information from you in our capacity as advisors – i.e. when our business is in discussion with your business about providing advisory services or when we are delivering advisory services to your business.

This will be by way of a combination of information provided in writing in a letter or email.  Data is also collected through discussions held in meetings, at conferences or over the telephone.  We always record in writing information collected verbally in order that a record can be kept of what we know.  Sometimes, data can be provided by you via a third party. The data protection protocols of these providers will ensure that this information is only released to us on your instructions.

How we use your information?

In the normal course of business and in order for us to provide suitable advice, it is necessary for us to collect personal data about the people we seek to advise.

Also, we may wish to contact you about other services that we think may be of interest to you.

We also use your personal information to provide details to our third party service providers to ensure we are able to fulfil our contractual obligations, for example our accountants for the purposes of processing invoices.

Engage Consulting Limited will never share your information for marketing purposes with any other companies.

Why do we need to collect and store personal information?

In order for us to do any of the above, we must collect and store your data firstly for correspondence purposes. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy.

We may wish to contact you for marketing purposes; however, at any time, you are able to unsubscribe.

Will we share your personal data with anyone else?

We may need to pass your details on to third parties as part of our remit in providing you advisory services. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to an identified need or request.

Otherwise, we will only share your data with your explicit consent, unless we are legally obliged to do so.

How will we use the personal data we collect about you?

Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary.  We may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly.

Under what circumstances will we contact you?

We will only ever contact you when necessary, if you are subscribed to our marketing mailers or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.

Can you find out about the personal data that we hold about you?

If you want to see what personal data we hold on you and how it is processed, you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released.

What forms of identification will you need to provide in order to access this?

We will accept the following forms of identification when information on your personal data is requested:

  • A current Passport;
  • A current Photo Driving Licence;
  • A bank/credit card statement or utility bill showing your name and current address dated within the last three months.

Contact details of the GDPR Owner

If you wish to submit a Data Subject Access Request (DSAR,) or have any questions regarding this privacy statement, you must do so in writing using the following information.

Address: 27 Austin Friars, London, EC2N 2QP

Email: info@engage-consulting.co.uk

Use of Cookies on our website

Our website address is www.engage-consulting.co.uk

To make our website simpler and in line with common website design methodology, small data files are placed on your computer. These are known as cookies.  They improve things by:

  • remembering settings, so you do not have to keep re-entering them whenever you visit a new page;
  • remembering information you have given (e.g. your postcode) so you do not need to keep entering it;
  • measuring how you use the website so we can make sure it meets your needs.

Our cookies are not used to identify you personally. They are just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

You can opt out of Google Analytics cookies for all sites.

To learn more about cookies and how to manage them, visit AboutCookies.org.

First Party Cookies

These are cookies that are set by our website directly. We use Google Analytics to collect information about how people use this site. We do this to make sure it is meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not use cookies to collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on our website. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter, Facebook and Google+. If you want to prevent sites setting third party cookies, instructions to do so are here.

Log Files

Log files allow us to record visitors’ use of the site. These logs are automatically generated from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you. These log files are automatically deleted after 48 hours.

Links to other websites

Our website contains links external sites. You should note that, if you click through to any of these external sites, we do not have control over that site. We cannot be responsible for the protection of any information that you provide to these other websites as they are not governed by this privacy statement. Please refer to the privacy statement of any websites that you visit to ensure you are fully informed .

Policy Changes

Engage Consulting Limited reserves the right to change this privacy policy and will post any revisions on our website. Your continued use of our website will be subject to the then-current privacy policy.