Engage Consulting
Case Studies

Engage Consulting combine their deep understanding of settlements processes with a consistent and open approach to stakeholder engagement which has allowed them to overcome the early challenges associated with a change in methodology.

I’ve had the pleasure of working with Engage’s consultants for over six years on a large, complex, wide-ranging, technical and challenging project of critical importance to our members and government.

Engage Consulting has been instrumental in establishing the Alt HAN Co; ensuring the complex journey from inception to being an independently operational business, was delivered with professional and invaluable expertise and support.

The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom.

We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business.

Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.

Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses.