Delivering Supplier requirements of smart metering has been a huge multi-stakeholder undertaking over the last 10 years. Engage has provided deep subject matter expertise and diligent stakeholder management which have helped us successfully address broad range of difficult business issues over this period – enabling Suppliers to make significant progress in bringing the many benefits of smart meters to consumers.

Lawrence Slade
CEO, Energy UK

The 105 number for customers to call in a power cut was a key project for the ENA to deliver on behalf of electricity network operators. Engage overcame the many multi-stakeholder challenges – enabling us to obtain a three-digit number from Ofcom, procure and implement a comprehensive telephony service, and deliver a national awareness campaign. They made an invaluable contribution to the successful delivery of this complex project.

David Smith
CEO, Energy Networks Association

The team at Engage has consistently delivered a first-class service that has helped us respond effectively to our stakeholders’ changing needs since 2000. Their technical knowledge and detailed understanding of both the industry arrangements and the sensitive market data underpin the development of high quality business systems – often in very tight timescales – and a professional, responsive support service. They have earned our trust to deliver to time, cost and quality.

Mark Bygraves
CEO, ELEXON

We brought Engage in, as industry experts, to review our systems, processes and controls – and ensure that they would support our next phase of growth. The report they provided us with was clear and insightful – and enabled us to make real improvements across our business. They were easy to work with and demonstrated a true depth of knowledge across the electricity and gas sectors.

First Utility
Darren Braham
Finance Director, First Utility

Local generation and supply schemes are a vital component of our future energy arrangements but are currently hampered by a number of regulatory obstacles. Engage assessed the regulatory regime, identified and quantified the key issues inhibiting such schemes and delivered an insightful report that enabled us to engage with the Regulator, have very constructive dialogue and trial potential solutions.

Tony McEntee
Head of Commercial Innovation, Electricity North West

As a result of our growth we officially became a mid-sized supplier in 2017 and entered the Warm Home Discount scheme which provides financial assistance to people in vulnerable situations and to the fuel poor.  Engage provided us with expert industry advice and worked collaboratively with us to make the transition into the scheme as simple as possible.  They helped develop our plan and approach, set up third party arrangements, and drafted internal and external operational processes.  Their involvement was invaluable, enabling us to deliver our Warm Home Discount obligations on time to the benefit of our customers.

Chris Gould
Spark

A key challenge in our Lincolnshire Low Carbon Hub project was to develop and trial novel commercial arrangements for flexible grid connections. Engage facilitated workshops with internal and external stakeholders to identify and assess a range of options, and developed a novel contractual framework. Their sector knowledge and stakeholder management skills were key to us selecting an option to take forward to successful trials. The new arrangements have been rolled out and are now offered on a ‘business-as-usual’ basis to generators wishing to connect anywhere in our distribution area. This has enabled connection of significant volumes of distributed generation at reasonable cost.

Roger Hey
Future Networks Manager, Western Power Distribution

Engage analysed gigabytes of our portfolio data and identified customer accounts causing the imbalance. They also successfully identified the key causes, provided detailed recommendations and proposed a model settlements function to allow us to improve our processes and manage future imbalances.

Lesley Baxter
Finance Director, Total Gas & Power

We asked Engage to assist us in a large trading dispute issue that required complex processing of a large volume of energy industry data. Engage used its industry knowledge and existing IT systems to quickly and reliably process the data and provide corrected energy volume inputs to our systems. We are very happy with the outcome that was professionally delivered, high quality and within budget.

Mark Bygraves
CEO, ELEXON

Widescale compensatory error adjustments on Settlement data by Suppliers had an unintended but very significant impact on DNO allowable revenue under the regulatory loss incentive scheme in place at that time. Engage applied their detailed industry knowledge to develop a robust methodology for quantifying the impact of these adjustments, applied this to large volumes of our metered data, and produced a far more accurate determination of our losses. This enabled us to engage with the regulator and resolve this industry wide issue.

Allan Hendry
Head of Licence & Revenue, Scottish Power Energy Networks

Exception Plus has exceeded our detailed business case expectations. We are now also using it to support our root cause analysis

Pete Butcher
BSC Settlements and Performance Manager, SSE

The Engage electricity training provided an extremely informative insight into the overall operation of the industry – covering topics such as governance, trading, balancing & settlements, supplier volume allocation, retail processes, and industry charges. The practical exercises were useful and helped convey the information. This has helped us improve our overall industry knowledge levels – enabling managers to make more informed decisions and operational staff to better understand the reasons for and consequences of their day to day actions.

Adrian Raison
Director Central Service, Total Gas & Power

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